SaaS

OKRs Template

OKR Examples for Customer Success
Objective 1:

Improve Operational Excellence to Create Value for Customer

Key Result:
  • Reduce on-boarding time from Y to X days
  • Reduce turnaround time to resolve customer queries from Y days to X hours
  • Implement CRM system by <date>
  • Re-establish Process for one-time Customer by <date>

Objective 2:

Create World-Class Customer Experience to Increase the Annual Revenue

Key Result:
  • Reduce Proof of Concept (POC) durations From Y to X
  • Improve Product trial cycle for better closures from X/10 to Y/10
  • Increase Renewal/Upsell /Cross sell Revenue From USD X to Y Million
  • Increase NPS from X to Y
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