SaaS
OKRs Template
OKR Examples for Customer Success
Objective 1:
Improve Operational Excellence to Create Value for Customer
Key Result:
- Reduce on-boarding time from Y to X days
- Reduce turnaround time to resolve customer queries from Y days to X hours
- Implement CRM system by <date>
- Re-establish Process for one-time Customer by <date>
Objective 2:
Create World-Class Customer Experience to Increase the Annual Revenue
Key Result:
- Reduce Proof of Concept (POC) durations From Y to X
- Improve Product trial cycle for better closures from X/10 to Y/10
- Increase Renewal/Upsell /Cross sell Revenue From USD X to Y Million
- Increase NPS from X to Y
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See this template in action. Try Fitbots OKRs today!
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