Gaming

OKR Examples for Customer Experience

Best OKR software for Large companies
Objective:

Provide WOW Experience to Delight Customers

Key Result:
  • Improve FTR (First Time Resolution) from Y hours to X hours
  • Increase play store reviews from X to Y
  • Establish <Premium Club> for loyal customers by <date>
  • Increase customer retention from X% to Y%